Support

We’re here to help.

Support for Kairo and every Opportune Labs app. A real person reads every message—usually within one business day.

Email us anytime.

If you can, include your device model, iOS version, and Kairo version, found in the More tab. A short description of what happened helps us get started.

Please leave personal health information out of your message unless it’s needed to explain the issue.

Visit the feature board

Common questions

Where is my health data stored?

Kairo works without an account. Your tracking records live in protected storage on your device, with device backups under your Apple settings. Optional AI features process disclosed information online with your consent.

Read Kairo’s privacy policy.

How do I manage or cancel my subscription?

Apple handles subscriptions. Open Settings on your iPhone, select your name, then Subscriptions. To restore an existing purchase, use Restore Purchases in the app while signed into the same App Store account.

Why don’t I see the seven-day trial?

The trial is offered on the annual Pro plan for eligible subscribers. Eligibility depends on your subscription history and Apple’s offer rules. Check the annual option in the Pro screen; Apple’s purchase confirmation shows the offer and billing terms that apply to you.

Can I import history from another tracker?

Yes. Kairo supports CSV imports from dose trackers and spreadsheets. If a file won’t import, email us a description of the problem first. If we need a sample, you can remove personal information before sharing it.

I found a bug or have a feature idea.

We’d like to hear it. Email support@opportunelabs.app or post on the Kairo feature board. Your feedback helps shape what we build next.

Is there an Android app?

Kairo is available on iPhone today. Android is part of our plans, but there isn’t a release date to share yet.